Karuna Agarwal, Director – Future Tense HR
‘Digital Transformation’ is a catch-phrase that is fairly cliched, mesmerizing many and befuddling a few. How often have you thought of this phrase as a destination, rather than a journey? Well, it should be taken as a journey and a truly experiential and enriching one. The destination for a business remains as sacrosanct as ever, in the form of ‘commercial success’.
‘Digital’ gained even more gigantic proportions with the tragic arrival of COVID-19 and the resulting lockdowns. It forced organizations and individuals to adopt virtual channels and tools like never before, particularly to replace interactions & meetings in person. Mobility emerged as ubiquitous within the Digital sphere. For many, this was an unconsidered stun but not for those who had embarked on the earlier digital journey and had a seamless transition. For those struck by the shockwave, the pandemic leaves four distinct categories of organizations, based on their Digital quotient: